The sixth episode of the Monday 9pm drama " 119 Emergency Call " (Fuji TV, Mondays at 9pm), starring actress Nana Seino , aired on February 24th. There was a scene where Kaneshita, a command and control officer played by Koji Seto, tells Kasuhara (played by Kiyohara), "What do you think is the scariest thing about this job? It's complacency," which became a hot topic on social media.
◇The following contains spoilers
The command center receives a call that the president has been stabbed in the chest. Uesugi (Taisei Sakai) is handling the call, but Dojima (Koichi Sato), who is known as the "legendary command and control officer," takes over. It is suspected that the caller is unable to speak for some reason, but Uesugi continues to ask questions one after another.
Dojima continues to ask questions that can be answered with "yes" or "no," and succeeds in getting a police car and an ambulance to the scene. The man believed to be the culprit is arrested red-handed.
Meanwhile, Kaneshita asked Kasuhara, "What do you think is the scariest thing about this job?" When Kasuhara was unable to answer, Kaneshita replied, "It's complacency. No matter how used to it you are or how much experience you have, there is not a single report that can be handled the same way. There is a big difference between knowing that and not knowing that."
Meanwhile, Uesugi approaches Dojima and apologizes, saying, "I'm sorry about earlier." "You know, you underestimate people," Dojima tells Uesugi. "If there are 100 reports, there are 100 different backgrounds. There's no way you, who's only lived for twenty-odd years, can handle them perfectly. Even I, who's lived for a little over 60 years, am sometimes surprised by things."
When Uesugi asked, "So what should you do?" Dojima gave the following advice: "Just listen carefully. The voice and sounds of the caller. Then use your imagination to choose words from within your repertoire. And pray that they are the right ones. Do that over and over again, and you will develop the ability to respond."
On social media, people posted comments such as, "Koji Seto's sharp words were thrilling!", "This drama taught me a lot about work. When you get used to something, it's easy to become complacent and mistakenly think you're right. It made me realize that it's important to listen to what those around you have to say and study, regardless of age", "It was very helpful to learn that you shouldn't become complacent, and that even if the phone call is about the same thing, the background to it is different", and "There was a line that said the scariest thing in this job is 'complacency,' but as I was watching, I thought that this applies to other professions as well."
